Referral Process

Admission to our High Support Accommodation is by referral only, directed to our dedicated Placement Managers using the contact details below.

For every referral, we carry out the following steps:

• A thorough review of the applicant’s background and current circumstances
• An assessment to determine whether they meet our admission criteria
• A compatibility review considering the current resident group within the home

Emergency admissions are accepted where urgent placement is required, provided sufficient information is shared promptly to assess the suitability and safety of the placement.

Once admitted, each individual’s placement plan is regularly reviewed in close consultation with the service user and their mental health team. This ensures the plan remains current, person-centred, and fully aligned with their evolving needs. Any significant changes to the plan are discussed and formally agreed upon during a scheduled placement review meeting.

How to Make a Referral:

📞 For urgent or emergency referrals, please contact our 24/7 on-call manager:
+44 14818631

You can also reach out to us to:

• Check current availability across our homes
• Discuss which location or setting would best suit the individual’s needs
• Explore potential placements or request further information

📧 All referrals should include as much detail as possible. Please rest assured that your email is sent to a secure inbox accessible only to our Placement Team, and all information is treated with strict confidentiality.